Introduction
At Milestone Trophies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or interact with our services. By using our website or making a purchase, you agree to the practices outlined here. We adhere fully to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect personal information that you voluntarily provide when placing an order, registering an account, signing up for newsletters, or contacting us. This includes your full name, billing and delivery addresses, email address, telephone number, and payment information. We also collect technical data about your device, browser, and IP address, as well as information about how you navigate and use our website. For custom or personalised orders, we may store details about engraving text, logos, or artwork you provide.
How We Use Your Information
Your personal information is used to process and deliver orders efficiently, communicate with you about your purchase, and provide customer support. We use contact details to send order confirmations, delivery updates, or important service announcements. Your information may also be used to improve our website, personalise your experience, and offer relevant promotions or products, in accordance with your marketing preferences. Any artwork or personalisation details you submit are used solely to fulfil your order and are not shared with third parties beyond the production and delivery process.
Marketing and Communications
We may contact you with newsletters, promotions, or updates if you have opted-in to receive them. You may withdraw your consent at any time by unsubscribing through the links provided in marketing emails or by contacting our customer support team. We do not sell, rent, or trade your personal information to third-party marketing companies. Marketing communications will always respect your preferences and comply with UK electronic communications laws.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve user experience, monitor website performance, and provide relevant content. Cookies help us remember your preferences, maintain secure sessions, and analyse website traffic. You can choose to disable cookies via your browser settings, though this may affect the functionality of certain features such as shopping cart retention or login sessions. Any analytics data collected is anonymised where possible and is used solely to enhance site usability.
Data Sharing and Third Parties
We may share your personal information with trusted third parties strictly for order fulfilment and payment processing. This includes delivery couriers, payment gateways, and IT service providers who assist us in operating the website. All third-party providers are obliged to protect your information and use it only for the purpose of providing their services to Milestone Trophies. We do not sell or lease personal information for marketing purposes. In rare circumstances, we may disclose personal data to comply with legal obligations, enforce our terms and conditions, or protect our rights and property.
Data Retention
We retain personal data only as long as necessary to complete transactions, provide customer service, or comply with legal obligations. For order records, we may retain information for a period of six years to meet UK accounting and tax requirements. Personal data collected for marketing purposes is stored until you unsubscribe or request deletion. Once the retention period has expired, personal information is securely deleted or anonymised.
Your Rights
Under the UK GDPR, you have the right to access, correct, or delete your personal data held by Milestone Trophies. You may request a copy of the information we hold about you, request corrections to inaccurate data, or ask for the permanent removal of your data where applicable. You also have the right to restrict or object to certain processing activities and to withdraw any consent you have previously given. Requests can be made by contacting our Data Protection Officer via the details provided below. We will respond to all requests in accordance with applicable legal requirements.
Security Measures
We employ appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes secure server environments, encryption of sensitive data, firewalls, and regular security reviews. All staff handling personal data are trained in data protection procedures, and access is restricted to authorised personnel only.
Third-Party Links
Our website may include links to external websites for products, services, or informational purposes. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any websites you visit that are linked from our website.
Children’s Privacy
Milestone Trophies does not knowingly collect personal data from children under the age of 13. If we become aware that personal data from a child has been collected without parental consent, we will take steps to remove that information immediately. Orders must always be placed by an adult over the age of 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review the policy periodically to stay informed about how we protect your information.
Contacting Us
For questions about this Privacy Policy, requests to access, correct, or delete your data, or any other data protection enquiries, please contact our Data Protection Officer at:
Milestone Trophies
Unit 4, Riverside Trade Centre, Birmingham Road, Coventry, CV5 9AB, United Kingdom
Email: info@milestonetrophies.co.uk
Phone: 400 000 000